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Sprint on Understanding the General Framework for measuring Public Services

This sprint session on the General Framework for Measuring Public Services will provide a broad overview of the current measurement landscape for public service, and will explore global developments, and emerging issues with how public services are assessed. It will examine how National Statistical Institutes, International Organisations, and researchers are responding to these issues through work on user perspectives, policy relevance, statistical concepts, and recent national reviews. This session will set the scene for later sessions on public service measurement focussing on Education and Health.

Agenda:

07:00 am to 07:10 am: Opening remarks and session objectives

  • Richard Heys (Office for National Statistics)

07:10am to 07:40am: User Perspectives and Policy Uses

  • Maxime Nguyen (Organisation for Economic Cooperation and Development)

07:40am to 08:10am: Statistical Concepts

  • Paul Schreyer (Economic Statistics Centre of Excellence)

08:10am to 08:40am: The UK Public Service Productivity Review

  • Katherine Kent (Office for National Statistics)

08:40am to 09:10am: Why PSP should matter to governments globally

  • Bart van Ark (The Productivity Institute)

09:10am to 09:20am: Closing remarks

  • Richard Heys (Office for National Statistics)
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NES Meetings

2026

2025